How Can We Help Today?
Owned and operated by KBE Hud, our team is ready to answer questions about pergolas, patio sets, fire pits, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-day returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or color?
Yes, exchanges are available within the return window. Simply contact our team with your order number and the item you would like instead, and we will walk you through the process.
What materials are your pergolas and patio furniture made from?
Our outdoor collections feature weather-resistant materials designed to withstand sun, rain, and seasonal changes. Each product page includes detailed material and construction specifications so you can choose the right fit for your space.
How do I choose the right fire pit or outdoor kitchen for my patio?
Consider the size of your outdoor area, your preferred fuel type, and how you plan to use the space. Our team is happy to help you narrow down options based on your patio layout and entertaining needs.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most emails are answered within 24 hours so your outdoor project stays on track.
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30-Day Returns
Not the right fit for your patio? Start a 30-Day Returns, backed by our return policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
